Frequently asked questions
Can't find what you're looking for? Reach out on our Contact page.
How do I place an order? +
Pick a branch, add items to your cart, and check out. Choose delivery or pickup, then pay by card, mobile money, or cash on delivery.
What payment methods do you accept? +
Cards and mobile money via our secure payment gateway, or cash on delivery for eligible orders. You choose at checkout.
How can I track my order? +
Use the Track Order page with your order number and phone number, or view it under My Orders if you’re signed in. You’ll also get an SMS as your order is confirmed, dispatched, and completed.
Can I cancel or change my order after placing it? +
An order can be cancelled while it’s still pending confirmation. Once it’s confirmed and being prepared or dispatched, it can no longer be changed or cancelled in the app — contact us right away if there’s a problem.
What if an item is out of stock, damaged, or missing? +
Contact us within 24 hours of delivery with your order number and, if possible, a photo. We’ll arrange a replacement or refund for the affected item. See our Delivery & Returns page for details.
What’s the difference between delivery and pickup? +
Delivery brings your order to your address for a distance-based fee, calculated automatically at checkout. Pickup lets you collect your order from the branch yourself at no extra charge.
Do you deliver everywhere? +
We deliver within each branch’s delivery radius. If your address is out of range, pickup is still available at that branch, or you can try a different nearby branch.
Do I need an account to shop? +
You can browse and build a cart without one, but you’ll need to sign in (with your phone verified) to check out, so we can confirm your order and keep you updated.
What are your operating hours? +
See the hours listed on our Contact page — they may vary slightly by branch.
How do I get in touch with support? +
Visit our Contact page for phone, WhatsApp, and email details, or use the branch contact shown at checkout.